Project Description
The mechanism works only when all its parts are well fitted and oiled.
During nine years of work for the biggest Polish jewelry company – Apart Sp.z o.o. I learned that even the smallest part of the company mechanism matters and that team is as strong as its weakest link. I went through the whole career ladder in the Watch Department, from the basic employer through After-Sale Service Manager, to the entire Department Deputy Manager.
My main duties regarded team building and leading, supporting teamwork, keeping them to remember they are an important part of the big evolving projects. Problem-solving on various levels of department functioning was my every-day reality.
In the fast-developing company, together with my team, we created After-Sale Service standards with its unique solutions to manage customer relations for a chain of over 200 Points of Sale. It gave the company the reduction of customers’ service time, percentage of claims, and rise product awareness in clients’ minds.
My main duties regarded team building and leading, supporting teamwork, keeping them to remember they are an important part of the big evolving projects. Problem-solving on various levels of department functioning was my every-day reality.
In the fast-developing company, together with my team, we created After-Sale Service standards with its unique solutions to manage customer relations for a chain of over 200 Points of Sale. It gave the company the reduction of customers’ service time, percentage of claims, and rise product awareness in clients’ minds.
My interests are in modern and effective ways of team building and managing. I am also an experienced, customer-orientated specialist that can build an ultimate customer service solutions.
ROLE
Department Deputy Manager
After Sale Service Manager
RESPONSIBILITIES
- Managed a high-profile department and a team of 45 people (diverse duties, ages, and personalities).
- Created and maintained a Post-Sale Customer Care Policy for over 190 POS across Poland. Provided the highest standard of service with regards to sales and after-sales service.
- Supported the development of teams and a high-performance culture through coaching and creating an environment where people can excel through accountability, encouragement, and empowerment.
- Worked closely with teams to relay customer needs and experiences to drive product strategy.
- Involved in launching and developing new brands.
PURPOSE
Building a well organized and co-working team of specialists and creating the ultimate business partnerships and customer service solutions to achieve the company’s market goals.
Let’s Work Together
If you want to develop your customer service and business relations, feel free to contact me.
