During nine years of work for the biggest Polish jewelry company – Apart Sp.z o.o. I learned that even the smallest part of the company mechanism matters and that team is as strong as its weakest link. I went through the whole career ladder in the Watch Department, from the basic employer through After-Sale Service Manager, to the entire Department Deputy Manager.
My main duties regarded team building and leading, supporting teamwork, keeping them to remember they are an important part of the big evolving projects. Problem-solving on various levels of department functioning was my every-day reality.
In the fast-developing company, together with my team, we created After-Sale Service standards with its unique solutions to manage customer relations for a chain of over 200 Points of Sale. It gave the company the reduction of customers’ service time, percentage of claims, and rise product awareness in clients’ minds.
My interests are in modern and effective ways of team building and managing. I am also an experienced, customer-orientated specialist that can build an ultimate customer service solutions.